CLIENT POLICIES
Clear expectations for a comfortable, respectful experience.
Please review these policies before your appointment. If you have questions about anything below, contact us directly.
BOOKING & APPOINTMENTS
Appointments are currently booked by contacting Nocturnal Glow directly. When possible, booking about a week in advance is recommended.
Same-day appointments may be available if time allows. At this time, clients may not book multiple appointments at once.
Nocturnal Glow is committed to providing a welcoming environment for everyone. Hate speech will not be tolerated.
PAYMENTS
No deposit is currently required to book an appointment.
Payment is due at the end of your appointment. Cash, check, credit/debit cards, and digital payments are accepted.
There are no payment processing fees charged to clients.
CANCELLATIONS & RESCHEDULING
Please provide at least 12 hours’ notice when cancelling an appointment.
Appointments may be rescheduled at any time before the scheduled start time. There is no set limit on rescheduling, as long as requests remain reasonable.
A first late cancellation will result in a warning. After that, a no-show fee may be charged.
To cancel or reschedule, contact Nocturnal Glow directly by text.
NO-SHOWS
An appointment is considered a no-show after 20 minutes.
The no-show fee is $25. A new appointment may be booked once the fee has been paid.
LATE ARRIVALS
Please arrive approximately 5 minutes early or at your scheduled appointment time.
Clients may be up to 10 minutes late, but arriving late may result in the appointment being shortened, rescheduled, or cancelled. There is no late fee.
If you know you will be late, please contact us directly by text.
GUESTS & CHILDREN
To keep the space comfortable and relaxing, guests and children are preferably not permitted.
If bringing a guest is absolutely necessary, please let us know ahead of time.
Services are available to clients 15 and older. Minors require parental or guardian consent.
BEFORE YOUR APPOINTMENT
Please complete any required documents before your appointment.
Arrive with clean skin as appropriate for your service, and avoid active skincare products and Accutane as applicable to your service.
There are no additional preparation requirements at this time.
Wear clothing you are comfortable with potentially getting skincare products or massage oil on.
SERVICE ELIGIBILITY & CLIENT INFORMATION
For your safety, please disclose any information that could affect your service, including:
Pregnancy
Accutane use
Allergies or sensitivities
Medications
Current treatments
Other relevant health or skincare information
Required consultation, intake, waiver, or other documentation must be completed before receiving services, preferably before your appointment.
Nocturnal Glow reserves the right to decline a service when circumstances make it unsuitable.
ALLERGIES & SENSITIVITIES
Skincare products used during services may contain potential allergens.
Please disclose all known allergies and sensitivities before your appointment so appropriate options can be considered.
If you experience an unexpected allergic reaction or sensitivity following your service, contact Nocturnal Glow directly by text as soon as possible and return in person if needed.
DURING YOUR APPOINTMENT
Food and drinks are permitted during your appointment. Phone use is permitted if absolutely necessary.
If you are sick in any way, please cancel or reschedule your appointment.
Hate speech will not be tolerated and may result in your appointment being ended immediately.
AFTERCARE
Some services require specific aftercare. Instructions will be explained during your appointment and will vary depending on the service you receive.
You may also receive recommendations for products or activities to avoid following your service.
If you experience an issue after your appointment, contact Nocturnal Glow directly by text as soon as possible.
SERVICE SATISFACTION
If you are unhappy with your service, please reach out to Nocturnal Glow as soon as you are able, and no later than two weeks after your service.
Complimentary adjustments or corrections may be offered when appropriate.
Services are non-refundable.
PHOTOGRAPHY & SOCIAL MEDIA
Photos or videos may be taken during appointments.
Client photos and videos may be used on the Nocturnal Glow Beauty Bar website or social media when consent has been provided.
You may request that your image not be posted. A separate photo/video consent process will be provided.
PERSONAL BELONGINGS
Clients are responsible for their personal belongings while visiting.
Wall hangers are available for bags, and an ottoman is available for other belongings.
If an item is left behind, Nocturnal Glow will contact you as soon as possible and hold the item until your next appointment.
PRIVACY & CLIENT INFORMATION
Nocturnal Glow collects your name, phone number, and email address for booking purposes.
Appointment reminders may be sent.
Square may be used as a third-party booking platform as online booking is introduced.
EMERGENCIES & UNEXPECTED CLOSURES
If Nocturnal Glow Beauty Bar needs to close unexpectedly, clients will be contacted personally.
The first attempt will be a phone call, followed by voicemail and then text.
Appointments cancelled because of an emergency will be rescheduled at the soonest possible time.
RIGHT TO REFUSE SERVICE
Nocturnal Glow reserves the right to refuse or discontinue a service.
Reasons may include:
Habitual lateness
Repeated no-shows
Hate speech
Clients may be asked to leave for hate speech or other behavior that makes continuing the appointment inappropriate.
Future appointments may also be declined when necessary.